FAQ

Are Lu Hause tapware products WELS rated.

Yes, all Lu Hause taps and showers are WELS approved.

What does WELS mean?

The WELS water rating label provides water efficiency information for water-using products. It allows consumers to compare products and rewards manufacturers and retailers who make and stock water efficient models. This Water Efficiency Labelling and Standards Determination 2013 (No. 2) has been amended to give effect to a new WELS standard: AS/NZS 6400:2016 Water Efficient Products – Rating and Labelling. The WELS water rating label provides water efficiency information for water-using products. It allows consumers to compare products and rewards manufacturers and retailers who make and stock water efficient models.

The label shows:

  • A zero to six star rating that allows a quick comparative assessment of the products water efficiency. The more stars on the label the more water efficient the product.
  • A figure showing the water consumption flow of the product based on laboratory tests.

What products need to be WELS registered and labelled?

It is a requirement of the Water Efficiency Labelling and Standards Act 2005 that the following products, when registered, are supplied with their WELS label or water efficiency information:

  • lavatory equipment (Toilet pans, cisterns, flushing mechanisms & suites)
  • urinal equipment
  • taps intended for use over a basin, sink or tub (excluding over a bath)
  • showers for personal bathing
  • registered flow controllers (not mandatory)
  • clothes washers, including combination washer/dryers
  • the dryer function of combination washer/dryers and
  • dishwashers

What is WaterMark™? What does it mean?

WaterMark™ is a product quality certification mark provided by independent certifying authorities. It confirms the product complies with the Plumbing Code of Australia and the relevant Australian Standards, which relate to product quality, including health and safety, and warrant that it is fit for purpose.

WaterMark™ certification is mandatory for products to be legally installed in accordance with state and territory plumbing regulations. Products required to be certified are listed in the Plumbing Code of Australia and AS3500.000.

The WaterMark™ logo, the relevant product standard and the license number are required to be marked on the product itself.

What is the warranty period on Lu Hause products.

We at Lu Hause are so confident of our hand crafted high precision quality we offer you our exclusive 15 Year warranty on all our tapware and our Lifetime conditional warranty on our hand built stainless steel sinks. For full details see our warranty page.

Should I choose stainless steel taps or brass taps.

Stainless steel taps are safer, easier to keep clean and better for the environment than brass taps.

Fitting of my taps, sinks and showers.

Installation must be carried out in compliance with all current local construction and plumbing regulations.  If in doubt, contact a registered plumber.

Do the taps have an aerator?

Yes. An aerator mixes air with the water, without any loss of pressure, using up to 30% less water and less energy to heat that water.  Great for your budget and the environment.

How do I select my taps.

Tapware is a very personal choice – it is yours.  You must go with your ideas and apply them. We give you many styles and functional choices but it is your decision as to what suits you, your family and your home.

Start by looking at your current taps and what you would like to change. Think about the new Lu Hause stainless steel sink you are considering and how the new taps will look, and fit in with your planning ideas. Also consider the way you prepare food and wash the dishes. Possibly a high spout will suit your kitchen, even a hand extension sprayer, or just the single action temperature volume tap – Lu Hause has them all. And all at a sensible price.

FAQ didnt solve your problem?

Here are several ways to contact us

Contact us

Do you need help installing your LUHAUSE product, maybe a technical question.  We are here to help so please ask.  Either call our Customer Hotline, send us an email or use the Online Message form below.

Warranty

Our exclusive LIFE TIME Warranty on sinks

Our warranty is in addition to what you are entitled to under Australian Consumer Law.  This warranty is for products purchased for domestic and residential purposes.

Product Registration

By registering your new product you will be on our mailing list for any new offers and receive more effective after sales service. Please fill in the form below and submit.