Our warranty is in addition to your entitlements under Australian Consumer Law. This warranty applies to products purchased for residential use.
A 15 year replacement product warranty from date of purchase applies to all tapware and shower heads. LUHAUSE agrees to repair, at its option, or replace any products that are defective through faulty workmanship or materials, including any labour costs, for up to two years from the purchase date.
We’ve added an additional warranty period of 13 years for replacement parts (labour excluded) which applies to product defects that occurs due to faulty workmanship or materials. Shower hoses have a 2 year warranty period after the initial 2 year period.
HAND MADE SINKS
LIFE TIME conditional product warranty from date of purchase.
LUHAUSE will repair or, at its option, replace any goods which are defective through faulty workmanship or materials, within the first 2 years of the warranty. After that we add an additional LIFE TIME warranty period to the original purchaser for replacement parts (labour excluded) which applies to the product defects that occurs due to faulty workmanship or materials. This warranty does not include wear and tear or damage through improper use.
Customers must provide a copy of their purchase receipt to the authorized LUHAUSE supplier from whom the product was purchased, as proof of purchase to obtain warranty service. The authorized LUHAUSE supplier will then submit the claim to LUHAUSE on the customers behalf and must include the purchase order no. and/or delivery docket no. in which the goods were obtained from LUHAUSE. An inability to provide proof of purchase or equivalent documentation will void the warranty.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Defects in the goods due to improper use, improper installation and or failure to observe the manufacturers installation instructions, surface damage caused by installation, installation by a non-licensed plumber, products not installed to relevant National Standards and or State Regulations, improper care of goods, the effects of hard water, outdoor use, unusual physical or environmental conditions, use in an application for which the product was not intended or designed, harsh detergents, abrasive cleaners and or products used in a commercial application will not be covered by the warranty. Other exclusions to the warranty include:
O-rings and washers
Normal wear & tear
AS/NZS 3500 states that the maximum water supply pressure at any outlet within a building must not exceed 500kpa. In this situation pressure-limiting valves should be installed. With pressure greater than 500kpa this means that warranty claims may not be honoured where excessive water pressure is evident.
In regards to ceramic cartridges, the warranty is void should the cartridge be faulty as a result of the following in the water supply:
Copper and plastic tube pieces
Dirt, sand or grit
LUHAUSE will not be liable for any claims for labour, additional products or parts associated with alleged faulty product for work not approved in advance in writing by LUHAUSE. The product must have been installed in accordance with the relevant Australian Standards and Plumbing Codes
Should any warranty claim be made and attended to by a LUHAUSE authorised Service Agent and that in the opinion of the Service Agent or LUHAUSE, the problem was from faulty installation or use of the goods in conjunction with products of another manufacturer or from some other cause other than a manufacturing defect of the goods for which LUHAUSE is responsible, LUHAUSE reserves the right to charge a service fee for each service staff attending the Owners premises where goods have been installed.